Royal Mail's letter delivery service has been under scrutiny as staff claim letters are being left undelivered for weeks while parcels are prioritized. The postal workers, who spoke to the BBC, reported that letters are being held in depots, causing delays and frustration for customers. This has led to missed hospital appointments, missing school certificates, and late bank statements. The situation has sparked a debate about the company's priorities and the impact on its customers. But here's where it gets controversial: Royal Mail's legal obligation to deliver letters daily is being questioned, as some delivery offices are trialling slower targets. And this is the part most people miss: the company's new owners, ED Group, have promised to prioritize employees and customers, but the union representing postal workers is now expressing doubt about the service's improvement. So, what's the truth? Is Royal Mail in crisis, or are there other factors at play? Get in touch and share your thoughts. Your Voice: What story do you want BBC News to cover?
